I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 24 to 48 hours of processing time for your order to be packaged and shipped out to the carrier. Please note that we do not process or ship orders on weekends.
HOW LONG IS THE SHIPPING TIME?
Domestic orders will be shipped via USPS, and UPS and International Orders will be shipped with a different carrier depending on the fulfillment center your order ships from.
Average transit times for United States & Canada:
- Express Shipping 3 - 5 Business days
- Standard Shipping 10 - 12 Business days
Average transit times to International:
- Express Shipping 5 - 7 Business days
- Standard Shipping 10 - 15 Business days
Due to the ongoing global pandemic, your order may experience unexpected shipping delays worldwide. Thank you for your sincere understanding during these times.
Please note that if you order multiple different products, they may arrive in separate packages and may arrive on different dates. When a product we sell becomes out of stock in our New York or California distribution center. We may send your order from our Europe or Asia distribution center to fulfill the order in a timely manner.
There are circumstances that are out of control (natural disasters, holidays, weather, pandemics, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE MY TRACKING NUMBER?
We provide tracking numbers for every order. Tracking will be available once your order has been fulfilled and shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty
. You must cancel your order within 12 hours after creating it for the cancellation to be applied. Please email us at email@example.com
. All you need to do is send us an email with the subject line "Cancel My Order" and provide us with your order number.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately (within 12 hours) via email at firstname.lastname@example.org
. If the address is wrong, we can correct this within 12 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment of our packages. We apologize sincerely if this happens to you!
If this happens to you, please contact us with:
- Your order number.
- A picture or video of the damaged product.
Once received, we'll be happy to send out a replacement.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question through our website, please contact us
and we will respond typically within 1 - 2 hours during our normal business hours.