At IonBottles, we stand behind our products and prioritize your satisfaction. If you're not entirely pleased with your purchase, you may return it within 60 days of the order date. For hassle-free returns within the United States, we provide a prepaid return label, though the cost of return shipping will be deducted from your refund. To initiate a return please send an email to hello@ionbottles.com.

Return Policy
With our industry-leading 60-day return policy, and our award winning customer service team. IonBottles is the #1 highest rated hydrogen product company in the U.S.
Damaged or Defective Items
Return & Refund Policy
We want you to love your IonBottles experience. If there’s any issue with your order, we’re here to help.
ORDER INSPECTION
Please inspect your order within 72 hours of delivery. If you notice any damage, defects, or incorrect items, contact us immediately at hello@ionbottles.com. To expedite resolution, please include a photo or video clearly showing the issue.
NON-RETURNABLE ITEMS
The following items are non-returnable:
- Protection Plans
- Gift Cards
- Charging Cables
- Bottle Sleeves
- Apparel
- Shipping and handling fees are non-refundable once an order has shipped.
REFUNDS
If a refund is approved, it will be issued to your original payment method. Once processed, refunds typically take 5–10 business days to appear depending on your bank or card provider.
RETURN SHIPPING & RESTOCKING FEE
Customers are responsible for return shipping costs. A 15% restocking fee may apply to returns of unwanted items.
AMAZON & THIRD-PARTY ORDERS
If your purchase was made through Amazon or another third-party vendor, returns must follow their return policy and timelines. Please refer to your order confirmation email or their help center for more details.
PRICE MATCH POLICY
If you see a new discount or promotion on an item you purchased before it has been delivered, we’ll gladly match the new price. We do not offer price adjustments after delivery or for promotions released afterward.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is shipped to a country within the European Union, you have the right to cancel or return it within 14 days for any reason. Items must be:
- In original, unused condition
- In original packaging
- Accompanied by proof of purchase
NEED ADDITIONAL HELP?
We’re here for you. Email us anytime at hello@ionbottles.com.