Return Policy

With our industry-leading 60-day return policy, and our award winning customer service team. IonBottles is the #1 highest rated hydrogen product company in the U.S.

At IonBottles, we stand behind our products and prioritize your satisfaction. If you're not entirely pleased with your purchase, you may return it within 60 days of the order date. For hassle-free returns within the United States, we provide a prepaid return label, though the cost of return shipping will be deducted from your refund. To initiate a return please send an email to hello@ionbottles.com.

Damaged or Defective Items

Return & Refund Policy

We want you to love your IonBottles experience. If there’s any issue with your order, we’re here to help.

ORDER INSPECTION

Please inspect your order within 72 hours of delivery. If you notice any damage, defects, or incorrect items, contact us immediately at hello@ionbottles.com. To expedite resolution, please include a photo or video clearly showing the issue.

NON-RETURNABLE ITEMS

The following items are non-returnable:

  • Protection Plans
  • Gift Cards
  • Charging Cables
  • Bottle Sleeves
  • Apparel
  • Shipping and handling fees are non-refundable once an order has shipped.

REFUNDS

If a refund is approved, it will be issued to your original payment method. Once processed, refunds typically take 5–10 business days to appear depending on your bank or card provider.

RETURN SHIPPING & RESTOCKING FEE

Customers are responsible for return shipping costs. A 15% restocking fee may apply to returns of unwanted items.

AMAZON & THIRD-PARTY ORDERS

If your purchase was made through Amazon or another third-party vendor, returns must follow their return policy and timelines. Please refer to your order confirmation email or their help center for more details.

PRICE MATCH POLICY

If you see a new discount or promotion on an item you purchased before it has been delivered, we’ll gladly match the new price. We do not offer price adjustments after delivery or for promotions released afterward.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to a country within the European Union, you have the right to cancel or return it within 14 days for any reason. Items must be:

  • In original, unused condition
  • In original packaging
  • Accompanied by proof of purchase

NEED ADDITIONAL HELP?

We’re here for you. Email us anytime at hello@ionbottles.com.

Rated 4.6/5 by over 76K+ happy customers

Don’t take it from us

"It’s so simple to use, and the hydrogen infusion is a great boost for my wellness routine. No more complex maintenance—just great, clean water wherever I am!"

Emma R.

"Love my IonBottles! Feels energizing, tastes fresh. Sleek design, perfect for daily use. Highly recommend!"

HANNAH B.

"The bottle itself is well-designed, easy to use, and perfect for busy days when I’m constantly on the move."

Chloe S.

"The one-button functionality is intuitive, and I love that I can carry it around without any fuss. It’s high-quality, effective, and requires minimal upkeep."

Michelle s.

"The advanced hydrogen infusion has helped me feel more energetic and less inflamed after long days. The bottle itself is stylish and incredibly simple to use."

HINA W.

"Whether I’m at work or traveling, it’s easy to stay hydrated and feel my best. Highly recommend this bottle to anyone serious about their health and hydration"

Wandel s.

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