If you're within 12 hours of placing your order and need modifications, please notify us promptly. For any changes, initiate a support ticket, including your order number and desired adjustments. We'll promptly confirm whether the changes were successful or if there are any limitations.
To track your order you will go to the tracking page and input your tracking information that was sent to you via email or sms/text depending on which method you selected to be contacted when you ordered.
Typically our team processes orders Monday-Friday 8 AM - 5 PM Pacific Time. Each order can take approx 48 hours to intake, process, and pack.
Depending on which shipping method you selected.
Express shipping is averaging 3-5 business days
Free standard shipping averages 7-14 business days
45-Day Hassle Free Returns!
If you decide you would like to return your purchase, message us with the reason you're returning your order, along with your name and order number. We will work with you to get your order returned and refunded.
Our hydrogen generating water products are covered by a 12-month limited functional warranty. Open a support ticket if you have any questions or if you need to file a warranty claim.
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