Shipping policy

Domestic orders will be shipped via USPS, UPS, FedEx, and DHL. While international orders will be shipped with a different carrier depending on the fulfillment center your order ships from.

Updated 5/21/2021

Average transit times within The United States & Canada:

• Express Shipping 3 - 6 Business days
• Standard Shipping 10 - 12 Business days

Average transit times to International:

• Express Shipping 7 - 10 Business days
• Standard Shipping 12 - 15 Business days

Note that natural disasters, strikes, and other unforseen delays to your order may cause you to experience unexpected shipping delays worldwide. Thank you for your sincerest understanding.

Multiple different product orders may arrive in separate packages and may arrive on different dates. When a product we sell becomes out of stock in our New Jersey or California distribution center. We may send your order from our European or Asia distribution center to fulfill the order in a relatively timely manner.

There are circumstances that are out of control (natural disasters, holidays, weather, pandemics, strikes, thefts, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

We provide tracking numbers for every order. Tracking will be available once your order has been fulfilled and shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.

You are able to cancel your order with no penalty. You must cancel your order within 12 hours after creating it for the cancellation to be applied. Please email us at hello@ionbottles.com. All you need to do is send us an email with the subject line "Cancel My Order" and provide us with your order number. Or reply to your confirmation email letting us know you need to cancel, please include reason for cancel.

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately (within 12 hours) via email at hello@ionbottles.com. If the address is wrong, we can correct this within 12 hours.

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment of our packages. We apologize sincerely if this happens to you!

If this happens to you, please contact us with:

    - Your order number.

    - A picture or video of the damaged product.

Once received, we'll be happy to send out a replacement.

If we still haven't managed to answer your question through our website, please contact us and we will respond typically within 1 - 2 hours during our normal business hours.