Within 12 hours, please alert of us of any changes to existing orders.

If you need to make any changes please open a support ticket or email hello@ionbottles.com with your order number and what changes you're requesting. We will respond to confirm that those changes were either made, or unable to be made.

To track your order you will go to the tracking page and input your tracking information that was sent to you via email or sms/text depending on which method you selected to be contacted when you ordered.

Typically our team processes orders Monday-Friday 8 AM - 5 PM Pacific Time. Each order can take approx 48 hours to intake, process, and pack.

Depending on which shipping method you selected.

Express shipping is averaging 3-5 business days
Free standard shipping averages 7-14 business days

45-Day Hassle Free Returns

If you decide you would like to return your purchase, open a support ticket or email hello@ionbottles.com with your name and order information. Will work with you to get your order returned and your payment refunded.

Our hydrogen generating water products are covered by a 12-month limited manufacturer warranty. Open a support ticket if you have any questions or need to file a claim.