Return Policy

With an industry-leading 45-day return policy, it's no wonder why IonBottles is the #1 highest rated Hydrogen Generating water bottle on the market today!

We would be happy to accept returns of any unused product* (excluding charging cables and personalized bottles) in its original packaging within 45 days of the purchase date. Complimentary return labels are available in the United States. Please reach out to hello@ionbottles.com and our Customer Experience team will assist you with the return process. The return shipping fee will be deducted from the total refund amount.

Limited Edition/Gift Sets: You can return any bottle as long as it fits our Return Policy. Please note, if the set is not returned in full, the promotional discount will no longer be applicable and your refund will be denied. For questions regarding returns on Limited Edition Sets/Gift Sets, reach out to hello@ionbottles.com.

*If a product is returned used, damaged or does not pass our inspection, it will not be eligible for a refund. We will not be responsible for shipping back any product deemed ineligible for a refund or exchange.

Damaged or Defective Bottles

Please inspect your order upon arrival and contact us immediately if your bottle is damaged or defective, or if you received the wrong item so that we can evaluate the issue and make it right and leave you a raving fan of ours.

Exceptions / Non-returnable items

We do not accept returns on lifetime protection extended warranty, gift cards. charging cables, clothing or bottle sleeve purchases. We also will not refund any shipping charges or handling fees.

Refunds

A member of our team will let you know once your refund has been processed. Once approved you will be automatically refunded to your original payment method. Please note it can take 7-10 business days for your bank or credit card company to process and post your refund.

All opened returns will subject to a 15% restocking fee.