With an industry-leading 45-day return policy, it's no wonder why IonBottles is the #1 highest rated Hydrogen Generating water bottle on the market today!
We would be happy to accept returns of any unused product* (excluding charging cables and personalized bottles) in its original packaging within 45 days of the purchase date. Complimentary return labels are available in the United States. Please reach out to firstname.lastname@example.org and our Customer Experience team will assist you with the return process. The return shipping fee will be deducted from the total refund amount.
Limited Edition/Gift Sets: You can return any bottle as long as it fits our Return Policy. Please note, if the set is not returned in full, the promotional discount will no longer be applicable and your refund will be denied. For questions regarding returns on Limited Edition Sets/Gift Sets, reach out to email@example.com.
*If a product is returned used, damaged or does not pass our inspection, it will not be eligible for a refund. We will not be responsible for shipping back any product deemed ineligible for a refund or exchange.
Damaged or Defective Bottles
Please inspect your order upon arrival and contact us immediately if your bottle is damaged or defective, or if you received the wrong item so that we can evaluate the issue and make it right and leave you a raving fan of ours.
Exceptions / Non-returnable items
We do not accept returns on lifetime protection extended warranty, gift cards. charging cables, clothing or bottle sleeve purchases. We also will not refund any shipping charges or handling fees.
A member of our team will let you know once your refund has been processed. Once approved you will be automatically refunded to your original payment method. Please note it can take 7-10 business days for your bank or credit card company to process and post your refund.
All opened returns will subject to a 15% restocking fee.
Great product and customer support!
I had bought an IonBottle a few months ago and its battery started to malfunction. I contacted customer support and was sent a new bottle without any hassle. I am very happy with how this was handled--and to be able to drink hydrogen-rich water again!
Andrea Van Vorhis - TRUSTPILOT VERIFIED
Thoughtful design and health giving product.
Excellent service from education about the product to delivery. I instantly felt uplifted and energized and that feeling continues with use. I am drinking more water now. Somehow It tastes better. The system charges easily. I am grateful for this thoughtfully designed health giving product.
TA - Trustpilot Verified
Product quality is excellent!
Product quality is excellent, and works as advertised. Make water from any source more crisp and refreshing while getting the benefit of hydrogen infusion.
Frank Tarsia - TRUSTPILOT VERIFIED
Light and bubbly, great tasting water!
My ion bottle works wonderfully, charges quickly, and changes colors to tell me when it's on, when it's done, and when it needs to be charged/is charging. I use distilled water, which can taste flat on its own, but the ion bottle makes it bubbly and light and taste great! I would definitely recommend! Fast and helpful customer service as well when I had a question