Return Policy
With our industry-leading 45-day return policy, and our award winning customer service team. IonBottles is the #1 highest rated hydrogen product company in the U.S.
If in the less than 3% chance you decide to return your purchase. We do offer hassle free returns when your order is still in its original packaging within 45 days from the purchase date.
We offer prepaid return labels when shipping your item back within the United States. The return shipping fee will be deducted from your total refund amount.
Please email hello@ionbottles.com and a member from our customer care team will assist you through this process. Your customer care representative will let you know in advance what your refund total will be and answer any questions you might have.
Returned products that do not pass our inspection process may be eligible for a partial refund. We are not responsible for the shipping fee to send back any product deemed ineligible for a refund or exchange.
Damaged or Defective Bottles
Please inspect your order upon arrival and contact us within 48 hours of receiving your order if you notice any items that are damaged, defective, or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
We do not accept returns of lifetime protection plans, extended warranties, gift cards, charging cables, clothing, hats, or bottle protection sleeves. We also do not refund any shipping or handling fees.
Refunds
All refunds will be automatically returned to your original payment method. A member of our care team will let you know once your refund has been processed. Please note it may take 10-15 business days for your bank or credit card company to post your refund to your account.
A 15% restocking and recertification fee will be assessed during the return process. A member from our customer care team will let you know in via email.
What our customers are saying!
Great product and customer support!
I had bought an IonBottle a few months ago and its battery started to malfunction. I contacted customer support and was sent a new bottle without any hassle. I am very happy with how this was handled--and to be able to drink hydrogen-rich water again!
Andrea Van Vorhis - VERIFIED
Thoughtful design and health giving product.
Excellent service from education about the product to delivery. I instantly felt uplifted and energized and that feeling continues with use. I am drinking more water now. Somehow It tastes better. The system charges easily. I am grateful for this thoughtfully designed health giving product.
TYler Arnold - Verified
Product quality is excellent!
Product quality is excellent, and works as advertised. Make water from any source more crisp and refreshing while getting the benefit of hydrogen infusion.
Frank Tarsia - VERIFIED
Light and bubbly, great tasting water!
My ion bottle works wonderfully, charges quickly, and changes colors to tell me when it's on, when it's done, and when it needs to be charged/is charging. I use distilled water, which can taste flat on its own, but the ion bottle makes it bubbly and light and taste great! I would definitely recommend! Fast and helpful customer service as well when I had a question