Return Policy

With an industry-leading 45-day return policy, and our award winning customer service team  IonBottles is the #1 highest rated Hydrogen Generating water bottle on the market today!

We are happy to accept returns in their original packaging within 45 days of the purchase date.

We offer return labels when shipping from within the United States. Please email hello@ionbottles.com and a member of our customer care team will assist you through the process. The return shipping and restocking fee will be deducted from the total refund amount. Your customer care representative will let you know in advance what your refund total will be.

If a product does not pass our return inspection, it may not be eligible for a full refund. We are not be responsible for the shipping fee to send back any product deemed ineligible for a refund or exchange.

Damaged or Defective Bottles

Please inspect your order upon arrival and contact us within 48 hours of receiving your purchase if you notice any items that are damaged or defective, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

We do not accept returns of protection plans, extended warranties, gift cards, charging cables, clothing or hats, or bottle protection sleeves. We also do not refund any shipping or handling fees.

Refunds

A member of our team will let you know once your refund has been processed. Once approved you will be automatically refunded to your original payment method. Please note it can take 7-14 business days for your bank or credit card company to process and post your refund.

All open and used products may be subject to a 15% recertification fee, a member of our customer care team will let you know in advance.