Help center
Got a question? Most answers are one click away.
Try one of the quick links below first — it's faster than waiting on email. If you still need a human, scroll down and our team in Albany, Oregon will reply within one business day.
Answer yourself first
Most questions have a same-second answer.
Skip the wait. Browse the help library, manuals, and order tools below — they cover the 95% of what people email us about.
Browse 26 FAQs
Most product, ordering, warranty, and care questions are already answered in our help library.
Track your order
Sign into your account to see live shipping status and tracking numbers for any order.
File a warranty claim
1-year warranty on every bottle. Submit a claim with your order number and we'll handle it.
Download a manual
PDF user manuals for the ATOM, Pro Model, Tritan Sport, Tumbler, Pitcher, and Original.
Bottle troubleshooting
Membrane stopped bubbling? Bottle won't power on? Step-by-step fixes for the most common issues.
How-to videos
Quick visual walkthroughs for first-time setup, descaling, and getting the best ppm output.
Talk to a human
Still need us? Send a note.
Tell us what's going on. The more detail you give us — order number, model, what you've already tried — the faster we can help.
- Real humans, never bots.
- Replies in under 1 business day.
- Based in Oregon, USA.
Other ways to reach us
Email, chat, and the rest.
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Email
Replies within one business day, M–F.
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Live chat & help articles
100+ help articles, plus live chat during business hours.
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Mailing address
Albany, Oregon 97321 · USA
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Hours
Mon–Fri
9am–5pm Pacific. Closed weekends and U.S. holidays.
