Questions?
We have the answers.
General FAQ's
All our hydrogen producing water products use a Proton Exchange Membrane (PEM) paired with a Solid Polymer Electrolyte (SPE) electrolysis to split H2O and produce pure molecular hydrogen at medium to high concentrations.
Yes, our products are made from strong food-grade BPA free borosilicate glass.
Our latest model the Tritan Sport™ and Atom™ is made from Tritan material which is strong like plastic, but pure and toxic free like glass.
Each of our products have their own capabilities and capacities. What they all do is produce pure molecular hydrogen gas.
For example our Pro model produces up to 3.0 PPM which means you'll receive double the hydrogen per ounce than the original model. While our pitcher offers 64 ounces, and warming of the water to 109 degrees.
Molecular hydrogen gas will remain effective for approximately 15 to 30 minutes when the water is kept sealed.
Whenever you're ready to drink more hydrogen water, all you have to do is just press the power button and the bottle will run releasing more hydrogen gas to drink.
Certainly, you may transfer your freshly hydrogenated water into an alternative glass or stainless steel vessel. It's worth noting, however, that even if the container is sealed, the concentration of hydrogen gas will remain present and testable in the water for about 12 hours.
When you first receive your bottle, there will be a cap covering the titanium plates in the center of the bottle. This cap contains a small amount of clean distilled water (100% normal) this water keeps the membrane hydrated while they're shipped. Just remove the glass to access and unscrew the cap. Wash out the bottle before use.
Note that the water may leak from the cap into the bottle during transit, causing the inside to look wet and potentially like it's "used". Rest assured that your bottle is NOT USED and some water leakage is completely normal. Just wash and enjoy!
All remaining oxygen gas is vented from the bottle so only pure molecular hydrogen becomes infused in your water. In our Pro and Tritan model the o2 gases are vented through a seperate port. In our original model and pitcher these gases are vented through the lid.
Clean your unit gently with mild soap and warm water. If you're in an area with hard water, it's a good idea to occasionally descale the unit. To descale, pour 1/4 cup of distilled white vinegar over the titanium plates in the center of the base, making sure they are fully covered. Allow the vinegar to sit for upwards of 12 hours, then rinse well. It's best to do this descaling process once per month for the best results.
Please remember not to submerge the base in water, put it in the dishwasher, or use a wire metal brush for cleaning.
Yes.
There has been zero documentation that says drinking hydrogen-rich water is unsafe during pregnancy. As always, we recommend consulting with your healthcare provider before changing your diet during pregnancy, especially when consuming products with added supplements or substances like hydrogen-rich water. Your healthcare provider can provide the most accurate and up-to-date information based on your health and circumstances.
Utilizing our advanced, proton exchange membrane technology, our bottles or pitchers are compatible with various water sources including regular unfiltered tap water, filtered water, reverse osmosis, natural spring, purified, and well water. Please note that waters with a low mineral content may result in a less pronounced visual reaction.
If you received your bottle or pitcher and it does not produce hydrogen bubbles, or it stopped. Fill your bottle or pitcher with warm water and allow the MEMBRANE located at the base to soak in water for 3-4 hours, in that time run the bottle or pitcher multiple times. This will help prime the proton exchange membrane which may have dried out enough stopping it from working as it should.
We recommend using room temp, cold water or iced water. DO NOT pour boiling hot water in your bottle or pitcher, as it may cause damage to the proton exchange membrane (PEM).
Doing so may void the warranty.
Depending on which bottle you have, it will be able to generate 15 to 20 times under one full charge and it takes approximately 6-9 hours to fully charge. Remember to use the supplied USB charging cable.
Nope! That is one of the main benefits to an IonBottle compared to our single use competitors out there. Our bottles are reusable, rechargable, and never stop creating Hydrogen water for years to come.
According to the research conducted, the patients & athletes that consumed 4-5 bottles per day or about 60 ounces of hydrogen-rich water would achieve optimal results and benefits, noticable in 4-6 weeks.
The responses we have received from our customers is that their water has a better taste after being run through their ionizing water bottle or pitcher then before.
Original bottle - PDF manual
Pro bottle - PDF manual
Tritan Sport - PDF manual
Pitcher - PDF manual
Shipping & Returns
Note that shipping times are delayed during Holiday shopping.
Please allow our team 1 - 2 business days to process your order to be packaged and delivered to our shipping carrier. Note that we do not process or ship orders over the weekend.
Average transit times for the United States & Canada:
• Standard Shipping 7 - 14 days
Orders shipped to Alaska, Hawaii, and Canada can take longer.
Average transit times to International:
• Standard Shipping 12 - 21 days
With our industry-leading 45-day return policy, and our award winning customer service team. IonBottles is the #1 highest rated hydrogen product company in the U.S.
If in the less than 3% chance you decide to return your purchase. We do offer hassle free returns when your order is still in its original packaging within 45 days from the date your order is delivered.
We offer prepaid return labels when shipping your item back within the United States. The return shipping fee will be deducted from your total refund amount.
Please email and a member from our customer care team will assist you through this process. Your customer care representative will let you know in advance what your refund total will be and answer any questions you might have.
Returned products that do not pass our inspection process may be eligible for a partial refund. We are not responsible for the shipping fee to send back any product deemed ineligible for a refund or exchange.
Warranty
Industry Leading 1-Year Warranty
We believe so much in our product that we back it for a year. If that wasn't enough we created a secondary lifetime protection option to help our customers keep drinking hydrogen water for years.
To file a claim please email us with your name and order number. Please include a description of the warranty issue in question, and include a photo or video evidence to share with us.
Warranty replacements are typically approved within 4-7 days, and shipped out within 2-weeks. Shipping for warranty replacements are required to be paid by the customer.
Accessories
We'd recommend simply spot cleaning or wiping the sleeve clean.
Yes it can. Note that the sleeve does not have any cut out holes for the button, this is by design. You can still press each of the bottons on the bottles when they are covered with a protective sleeve. The sleeve will need to be removed to plugin the USB charger and recharge the battery.
YouTube Videos
Looking for something a bit more indepth? Check out our YouTube chanel for more videos.